:root{--bg:#f1f5f9;--card:#fff;--ink:#0f172a;--muted:#64748b;--line:#e2e8f0;--brand:#0f2a44;--accent:#0e7490;--verde:#059669;--ambar:#d97706;--rojo:#dc2626;--in:#fff;--out:#dcfce7;--claire:#e0f2fe}
*{box-sizing:border-box}html,body{margin:0;height:100%;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Inter,Roboto,sans-serif;background:var(--bg);color:var(--ink);font-size:14px}
.oculto{display:none!important}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12px;color:var(--muted)}
.btn{border:1px solid var(--line);background:#fff;color:var(--ink);border-radius:10px;padding:8px 12px;font-weight:600;font-size:13px;cursor:pointer;text-decoration:none;display:inline-block}
.btn.primario{background:var(--brand);color:#fff;border-color:var(--brand)}.btn.verde{background:var(--verde);color:#fff;border-color:var(--verde)}.btn.chico{padding:5px 9px;font-size:12px}.btn:disabled{opacity:.45}
.tarjeta{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:16px}
.pantalla{min-height:100%;display:flex;align-items:center;justify-content:center;padding:20px}
.login{width:100%;max-width:360px;display:flex;flex-direction:column;gap:10px;text-align:center}.login h1{margin:0;font-size:20px}.login .sub{margin:0 0 6px;color:var(--muted)}
.login label,.grid label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted);text-align:left}
input,select,textarea{font:inherit;padding:8px 10px;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--ink);width:100%}textarea{resize:vertical}
.emblema{width:84px;margin:0 auto}.emblema-mini{width:34px;height:34px;border-radius:8px;background:#fff}
.error{color:var(--rojo);font-size:12px;min-height:16px}.aviso{font-size:12px;color:var(--muted)}
.cabecera{display:flex;align-items:center;gap:12px;padding:8px 14px;background:var(--brand);color:#fff;position:sticky;top:0;z-index:5;flex-wrap:wrap}
.cabecera .titulo{display:flex;flex-direction:column;line-height:1.1}.cabecera .titulo span{font-size:11px;opacity:.8}
.tabs{display:flex;gap:4px;margin-left:auto}.tab{background:transparent;border:0;color:#fff;opacity:.75;padding:8px 10px;border-radius:10px;font-weight:600;cursor:pointer}.tab.activo{background:rgba(255,255,255,.14);opacity:1}
.pill{background:var(--ambar);color:#fff;border-radius:999px;padding:1px 7px;font-size:11px;margin-left:4px}
.yo{display:flex;align-items:center;gap:8px;font-size:12px}
main{padding:10px;max-width:1400px;margin:0 auto}
#tab-platicas{display:grid;grid-template-columns:380px 1fr;gap:10px;height:calc(100vh - 72px)}
.columna{background:var(--card);border:1px solid var(--line);border-radius:14px;display:flex;flex-direction:column;min-height:0;overflow:hidden}
.filtros{display:grid;grid-template-columns:1fr 1fr;gap:6px;padding:10px;border-bottom:1px solid var(--line)}.filtros input{grid-column:1/-1}.chk{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--muted);flex-direction:row!important}.chk input{width:auto}
.resumen{padding:6px 12px;font-size:12px;color:var(--muted);border-bottom:1px solid var(--line)}
.items{overflow:auto;flex:1}
.item{padding:10px 12px;border-bottom:1px solid var(--line);cursor:pointer;display:grid;grid-template-columns:1fr auto;gap:2px 8px}.item:hover,.item.activo{background:#f8fafc}.item.activo{border-left:3px solid var(--accent)}
.item .n{font-weight:700}.item .t{font-size:11px;color:var(--muted);text-align:right;white-space:nowrap}.item .u{grid-column:1/-1;color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.item .tags{grid-column:1/-1;display:flex;gap:4px;flex-wrap:wrap}
.etiqueta{font-size:11px;border-radius:999px;padding:1px 8px;background:#e2e8f0;color:#334155;font-weight:600;white-space:nowrap}
.etiqueta.claire{background:var(--claire);color:#075985}.etiqueta.humano{background:#ede9fe;color:#5b21b6}.etiqueta.escalado{background:#fee2e2;color:#991b1b}.etiqueta.cerrado{background:#f1f5f9;color:#64748b}.etiqueta.esperan{background:#fef3c7;color:#92400e}.etiqueta.hot{background:#fee2e2;color:#991b1b}
.vacio{margin:auto;text-align:center;color:var(--muted);padding:30px}
#detalle{display:flex;flex-direction:column;height:100%;min-height:0}
.det-cab{display:flex;align-items:center;gap:10px;padding:10px 12px;border-bottom:1px solid var(--line);flex-wrap:wrap}.det-quien{display:flex;flex-direction:column;align-items:flex-start;gap:2px;flex:1;min-width:0}.det-quien strong{font-size:15px}.det-acciones{display:flex;gap:6px}
.ficha{padding:10px 12px;border-bottom:1px solid var(--line);background:#f8fafc;max-height:55%;overflow:auto}
.grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:8px}.grid .ancho{grid-column:1/-1}.fila{display:flex;gap:8px;align-items:center;margin-top:8px;flex-wrap:wrap}.fila input{flex:1}
.notas{margin-top:10px}.nota{font-size:12px;padding:6px 8px;background:#fff;border:1px solid var(--line);border-radius:8px;margin-bottom:4px}.nota small{color:var(--muted)}
.hilo{flex:1;overflow:auto;padding:12px;display:flex;flex-direction:column;gap:6px;background:#f8fafc}
.msg{max-width:78%;padding:8px 10px;border-radius:12px;border:1px solid var(--line);background:var(--in);white-space:pre-wrap;word-break:break-word;font-size:13px}.msg.out{align-self:flex-end;background:var(--out);border-color:#bbf7d0}.msg.claire{background:var(--claire);border-color:#bae6fd}.msg.failed{background:#fee2e2;border-color:#fecaca}
.msg .m{display:block;font-size:10px;color:var(--muted);margin-top:4px;text-align:right}.msg .a{display:block;font-size:10px;font-weight:700;color:#475569;margin-bottom:2px}
.enviar{padding:10px 12px;border-top:1px solid var(--line);background:#fff}
.solo-movil{display:none}
.intro{color:var(--muted);margin:4px 2px 10px}
.paises{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:10px}
.pais{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:14px;display:flex;flex-direction:column;gap:8px}.pais h3{margin:0;display:flex;align-items:center;gap:8px}.pais h3 .bandera{font-size:20px}
.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:6px}.stat{background:#f8fafc;border:1px solid var(--line);border-radius:10px;padding:6px;text-align:center}.stat b{display:block;font-size:18px}.stat span{font-size:10px;color:var(--muted)}
.pais label{display:flex;flex-direction:column;gap:3px;font-size:12px;color:var(--muted)}.pais textarea{font-size:13px}
.pais .foot{display:flex;justify-content:space-between;align-items:center;font-size:11px;color:var(--muted)}
h2{margin:0 0 10px;font-size:16px}
.usr{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:8px 0;border-bottom:1px solid var(--line);font-size:13px;flex-wrap:wrap}.usr.inactivo b{color:var(--muted);text-decoration:line-through}.usr-acc{display:flex;gap:6px}
@media (max-width:820px){
  #tab-platicas{grid-template-columns:1fr;height:auto}
  .columna{height:calc(100dvh - 118px)}
  #tab-platicas.en-detalle #colLista{display:none}#tab-platicas:not(.en-detalle) #colDetalle{display:none}
  .solo-movil{display:inline-block}.cabecera .titulo span{display:none}.tabs{margin-left:0;order:3;width:100%}.yo{margin-left:auto}
  .msg{max-width:90%}.stats{grid-template-columns:repeat(4,1fr)}
}